A couple of holiday-goers have been left baffled after easyJet told them they would have to fly to Bristol and then back to Spain if they wanted to eventually get home to Scotland.
Carly Wilkinson, 22, and her partner, Reece Pollock, 23, had just been enjoying a relaxing week in Majorca when they were presented with the confusing route home.
easyJet offered the couple a flight from Palma, Majorca, to Bristol where they would then have to turn back on themselves and fly to Alicante in Spain. Only from there would the couple be able to fly back home to Glasgow.
Yet to discover the 27-hour-long travel nightmare, the couple was sat in Palma airport waiting for what should have been a two-and-a-half-hour easyJet flight back to Scotland when they received a text telling them it had been cancelled.
Trying to work out how they would get back home, airline staff told them they could either spend an extra £600 to fly with an alternative airline or they could wait 11 hours for a route via Bristol.
Carly Wilkinson, 22, and her partner, Reece Pollock, 23, had just been enjoying a relaxing week in Majorca when they were presented with the confusing route home
easyJet offered the couple a flight from Palma, Majorca, to Bristol where they would then have to turn back on themselves and fly to Alicante in Spain. Only from there would the couple be able to fly back to home to Glasgow
‘They said we could pay £600 for flights with another airline and, when I asked what if people couldn’t afford that, the staff just shrugged,’ said Wilkinson, reflecting on their initial cancellation at Parma, LadBible reported.
‘I arranged a flight home via Bristol through their app but we had to wait about the airport till 2pm.’
Thinking they would soon be home after a short connecting flight on to Glasgow, the couple soon received a text after touching down in the West Country that their onwards flight had also been cancelled.
It was at this point that the couple was hit with the most perplexing news.
‘They said they could fly us back to Glasgow but we would have to go via Alicante in Spain, where we had just come from,’ said Wilkinson.
‘We couldn’t believe it – we had been travelling for hours and just wanted to get home. We didn’t want to end up stranded in Alicante.’
The two refused the idea immediately, and easyJet agreed to pay for a six-hour 400-mile (645km) taxi trip back home along with eight other passengers who had been left stunned by the same proposal.
‘There were 10 of us in the same situation so we stuck together and eventually easyJet agreed to send us via taxi back to Glasgow,’ Wilkinson explained, the publication reported.
Wilkinson said she had enjoyed an amazing holiday with her partner but that it was ‘totally ruined by the disaster we had getting home’. She added: ‘We slept on the floor in the airport’
The couple were sat in Palma airport waiting for their easyJet flight back to Glasgow when they received a text telling them it had been cancelled
Wilkinson said she had enjoyed an amazing holiday with her partner but that it was ‘totally ruined by the disaster we had getting home’.
The two should have had a relatively simple route home, hopping on a two-and-a-half-hour flight home.
Instead they spent the same amount of time it takes to fly to Australia, with additional time to spare.
Wilkinson and Pollock said they paid £1,500 for a seven-night package holiday to Majorca with travel agency On The Beach. They said they had also contacted easyJet over the chaotic venture.
‘After the longest journey home, we then had to pay another £50 for a taxi back to Balloch to collect my car. We slept on the floor in the airport and easyJet didn’t offer us any vouchers towards food,’ LadBible reported Wilkinson as saying.
She said the airline has since issued the pair £100 in expenses.
An easyJet spokesperson told the publication: ‘We did all possible to minimise the impact of the disruption. They transferred to an alternative flight to Bristol where we arranged a car transfer to Glasgow due to their onward flight also being cancelled as a result of air traffic control restrictions.
‘We understand the difficulty this will have caused and we are contacting the couple to apologise for their experience and reimburse them for their expenses.’