Virgin Media is offering help to make sure your broadband stays up to speed and has also issued advice about where to place your router.
With broadband now so vital in all of our daily lives we all want – and need – the perfect internet connection. Virgin Media reckons it can help make sure things stay fully up to speed thanks to some new Wi-Fi tips and more users getting access to its so-called “smart support” service.
Firstly, Virgin is telling all users to check their Wi-Fi router and make sure it’s well away from things that might block the signal. This includes popping that flashing black box in a cupboard or popping it behind the TV as this won’t do those downloads any favours.
“Keep your WiFi Hub up high and out in the open, don’t hide it away (for example, place it next to the telly and not behind it). This allows sufficient space for the Hub to send signal around your home with less likelihood of interference,” Virgin Media O2’s Director of Connectivity, Gareth Lister said.
Other top tips include checking the cables are firmly plugged into the rear of the router and using Virgin’s free Connect App to check how the Wi-Fi signal is performing around the home.
“Check your broadband speed around the home using Virgin Media’s free Connect App. If you benefit from a WiFi Guarantee like Virgin Media’s and you get download speeds of less than 30Mbps in any room, you can request up to three WiFi Pods to help improve your WiFi signal – and if that doesn’t do the trick, you’ll get £100 credit,” Lister added.
Along with those tips, Virgin has also confirmed that more people are now getting access to its smart support service which proactively monitors things and helps improve performance.
Virgin already offers smart support to some existing customers but that will now be extended to new users as well.
Those signing up will now get this feature for the first 14 days to make sure things are running smoothly.
Virgin says smart support will monitor the customer’s broadband performance and aim to optimise their connection through proactive troubleshooting. Should smart support detect any potential connection issues to the WiFi Hub, Virgin Media will reach out to the customer offering them guidance and simple fixes.
Here’s what’s included with smart support
Automatic monitoring
Virgin’s clever tech will keep an eye on your broadband performance 24 hours a day.
Overnight fixes
If Virgin spots any issues its remote team will get to work so it’s fixed by morning.
Step-by-step help
If an issue persists, Virgin will drop you an email with simple steps to try at your end.
Expert engineers on-hand
Need more support? Virgin will send you a link to book a free engineer visit at a time that suits you.
