A South London woman had an expensive parcel stolen after a delivery driver placed it in an unsecured area outside her home. Harriet Phillips, 32, watched helplessly through her Ring camera as a Yodel delivery man placed her parcel inside her front yard in Bermondsey.
The parcel contained a £200 limited edition Adidas jacket that Harriet had ordered from from eBay. Harriet happened to be on holiday when she received a text saying the jacket was due to be delivered the next day.
Later, she received confirmation that it had been delivered safely to her ‘lobby’, but Harriet said she does not have a lobby. Upon checking her Ring camera, she discovered that the parcel had simply been left on the ground outside her Southwark borough property – fully visible from the street. She added that just an hour and a half later, she watched a woman walk up and snatch the package.
Harriet, a creative director in marketing based in Bermondsey, London, said: “It was really shocking at first. I was upset to lose such an expensive item, as well as how it was all handled.”
She added: “I wasn’t expecting it to be delivered until the day before and then there was no option to change the delivery date. I just assumed that they would drop it at a collection point or send it back for re-delivery.
“It felt so careless and I couldn’t why the delivery person would think that was ok.”
Harriet had ordered a jacket from the Year of the Snake collection Adidas which came out earlier this year and is only available in stores in China. The jacket itself cost £150 ($199) from a private seller but with shipping and insurance, the total came to just under £200 ($265). Harriet contacted Yodel but was told that the item had been safely delivered.
Harriet said: “To be honest, I’m just as frustrated by the way Yodel handled it as I am by the actual loss of the jacket. When I called them, the person just kept saying that they had the notification to show it had been delivered to the lobby securely.”
She added: “When I tried to tell them I had video to prove otherwise, they just said they have satellite tracking on the package so they know it was safely delivered. It was almost like I was talking to a robot.”
Harriet contacted the seller and they in turn contacted Yodel, but they just got the same response. The case has now been closed by eBay, with Harriet feeling at a loss about what she can do next.
She said: “It’s just really annoying that they can do this.
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