Thousands of customers started to complain about this issue from around 9am this morning
Natwest’s banking app has gone down, with thousands of customers unable to send payments this morning. Reports of the issue started at around 9am.
By 10am, the Downdetector website – a system which monitors power outages – had over 3,000 reports of issues in relation to Natwest’s banking app. According to customers online, they are met with a message stating “an error has occurred” when opening the app.
The message continues: “Our mobile app is currently unavailable. We’re sorry for any issues caused and we’re working hard getting everything back up and running for you. In the meantime, please use Online Banking.”
Natwest customers took to social media to share their frustrations this morning. One user wrote: “My Natwest app isn’t working. Your service status page says ‘service working normally’ where it clearly isn’t. My internet works perfectly fine hence this tweet from the same device.’
Another fumed: ‘NatWest Mobile Banking App is down … BUT WHY do they make you check whether it’s a fault at your end and their status page makes out everything’s ok when it isn’t? @NatWest_Help @NatWestGroup #natwest they’ve shut all the branches forcing travel to the big cities WHATS THE POINT.’
While a third added: ‘Anyone else having trouble accessing the NatWest online banking app? @Natwest_Help it’s not ideal to lock people out of their accounts during a cost of living crisis.’
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