An Asda employee has issued a stark message to shoppers who make the same “demanding” request. They said there are some things staff at the store just don’t have to do
An Asda employee has issued a stark message to shoppers who continue to make the same “demanding” request. It’s no secret that shopping can sometimes be a stressful experience, but it’s no walk in the park for supermarket workers either – in fact, sometimes too much can be expected of them, or so it seems.
Recently someone who appears to be an employee revealed what shoppers really need to know about shopping at the store. When it comes to online orders, it seems some shoppers don’t understand one thing, and staff can view it as “entitled” behaviour.
In a Reddit post, the person said: “To all the entitled customers in flats without lifts. Usually the ones who order 10 crates of shopping and crates of booze. Here’s your answer to your cries.
“Asda’s standard delivery policy states that drivers will typically deliver to the customer’s doorstep or communal area. However, drivers may offer to bring the groceries inside if more convenient or if it’s a smaller amount of items.
“If the access to the front door requires stairs and there’s no lift, the driver will usually arrange to meet the customer in a communal area on the ground floor.”
Since the post was shared, it’s got a lot of people talking, and people had varied thoughts on the matter. It’s clear that opinions on the topic are diverse.
One said: “There must be a technical solution to this. I wouldn’t expect a driver to carry heavy groceries up stairs for me. But, if you’re paying for delivery, can’t Asda supply an electric stair climber to get them up?
“I work in the ambulance service and we have one to carry patients upstairs when there’s no lift. It’s called a ‘Ferno EZ Glide’. Something similar must exist for normal loads?”
Another replied: “There’s a thing called common sense. If a customer clearly isn’t able, or is going to struggle more, take the stuff up. If it’s someone clearly able-bodied, and you have a lot to do, leave them to it.”
Someone else had a different idea, writing: “The whole delivery deal relies on lazy people who can’t be bothered to go shopping. How did people ever manage before the internet? They must’ve starved!!! Chill.”
Meanwhile, a fourth also commented: “Asda colleague here! I have my shopping delivered because I have one day off a week between both jobs. I live in a third floor flat with no lift, but I am not able to go down to the entrance and get the shopling, as I’m a single mother and cannot leave my small child on their own.
“I’m not being funny, if you can’t lift crates properly and safely, why apply for a home shop delivery job in the first place?”
According to the Asda website, some changes were made to the delivery service as a result of the coronavirus pandemic. It states: “Delivery drivers will no longer be able to offer to take your order into your home on delivery or help you unpack your order.
“Delivery drivers shall instead undertake contactless delivery by leaving your order on your doorstep or in your communal area and stepping back two metres. The delivery driver shall require on delivery that you (or a person in your household over the age of 18) are visible to accept delivery, so that they are able to challenge your age if felt necessary by the driver (see clause 3.6.5).”
Online it also states that drivers will attempt to deliver goods to the front door of a flat, unless the driver considers it unsafe or impractical to do so. Drivers no longer offer to take orders into someone’s home, or help with unpacking, but they can leave orders on the doorstep or in a communal area.
Generally, they are required to deliver to the ground floor of a building, and can’t always go upstairs if they think it may be unsafe to do so. There may be times when they need to deliver to a communal area or main entrance, or call to plan a meeting point if necessary.
