Tracy Smith was out of pocket after placing an order in time for Easter for three large eggs and lots of smaller ones, only to be told the eggs she’d paid for were nowhere to be seen
A ‘frustrated’ mum-of-seven thought she was all set for the Easter egg hunt she had planned for her children and granddaughter after buying £20 worth of eggs from Asda – but she ended up having to go to a rival store in the end.
Tracy Smith forked out the cash for her chocolate surprises as part of her online order at the supermarket.. She wanted to give them to her large family plus her granddaughter on Easter Sunday.
But when her order arrived, she received the news that none of the chocolate eggs she ordered on the Thursday were in stock.
The mum-of-seven told LeedsLive in 2022: “I ordered three large eggs and lots of smaller ones to do an egg hunt Sunday morning. I ordered them along with my usual weekly grocery shop and placed the order on April 14.
“All eggs showed as being available so I was disappointed and frustrated when they were unavailable but not necessarily surprised as Asda are quite poor at having stock, especially for seasonal occasions.”
Tracy, from Halifax, Yorkshire claimed she was now “£20 down” until Asda refunds her and the lack of eggs meant she had to go “on a mad rush” to find replacements. It forced her to embark on mad Easter egg hunt on Friday evening, before eventually buying them from rival supermarket Tesco.
After noticing none of the eggs were available, despite paying for them, she tweeted Asda’s service team, saying: “When you order all the Easter eggs for your kids to be delivered and they’re all unavailable, great. Thanks Asda.”
The customer service team at Asda responded at the time by apologising to Tracy and refunding her. They also offered her a £15 voucher to spend in store as a goodwill gesture.
A version of this story was first published on 17 April 2022.
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