The airline said Andy would need to pay almost four times the price of his ticket if he wanted the bag on the plane
A man was charged over a thousand pounds – to take one extra suitcase on his Qatar Airways flight. Andy Donovan, 23, planned a trip to Kingsbury, Melbourne, for six months to play cricket over the Australian summer.
He booked a Cathay Pacific flight, which included a transfer in Hong Kong. But he switched his ticket that morning for a Qatar Airways flight to Melbourne, via Doha, Qatar, when he saw the ‘super typhoon Ragasa’ was headed for Hong Kong.
The flight, on September 22, cost him £312.28 to book. Andy’s bag allowance changed with his flights and was reduced to one bag of checked luggage, rather than two, as his Cathay Pacific flight had been. As Andy needed two suitcases – one for his possessions and a second for cricket kit – he attempted to buy an extra bag on the Qatar Airways website but claims it kept crashing.
So he resolved to pay at the airport – until, to his horror, he was charged £1,103.72 for his additional 25kg bag. Andy, a marketing executive, from Exeter, Devon, said: “I thought I could pay for the extra luggage in person – I knew it might be more, but I didn’t think it would be that much. It was several times the cost of the actual ticket, it didn’t make any sense.
“I was in shock. I had no choice but to pay it because I needed my kit. It’s personalised to me for my specifications so I couldn’t just replace it.
“They charge you per kilo you’re over the limit, and I had a whole extra 25kg bag. I wasn’t offered to buy a whole extra bag at the airport.”
Andy said it wasn’t explained to him how the charge was calculated but he paid it so he could still fly. Qatar Airways’ website states that within six hours of departure, per additional kg of luggage, there is a $60 (approx £44.60) charge. Andy plays for the Philippines national cricket team.
His younger sister, Katherine Donovan, 21, also plays for that team and he claims she had taken the same flight a week earlier, with two bags, with no issues. But ahead of Andy’s departure, dad Barry Donovan, 81, a retired pilot, was the one who spotted news of the typhoon near Hong Kong the day of the flight.
To avoid his son being stuck in Hong Kong airport, he advised Andy switch to a flight which transferred elsewhere, which he was allowed to do because Barry had privileges as an ex-employee of Cathay Pacific. On the day of the flight, Andy instead got a ticket for a Qatar Airways flight to Melbourne, via Doha, Qatar.
Andy had to call Barry for a loan to cover the costs – as he had no choice to pay if he still wanted to fly. Barry compared the policy to “extortion” and feels “someone should go to jail for this”. Barry said: “We got the tickets sorted for Andy, but nowhere on the tickets was the luggage restriction mentioned.
“He tried to book an extra bag online but couldn’t. When he rang me from the airport, I told him to just pay whatever they charged, and we’d sort the money later. But when he told me what that was, I couldn’t believe what they charged him.”
“£1,100 is totally unacceptable. It’s extortion – ‘give us the money, or you don’t travel at all’.”
Barry says both he and Andy have attempted to contact Qatar Airways but have not received a response. Barry added: “How many other people have they done this to? It’s just not right.”
Qatar Airways has been approached for comment.
