The company is teaming up with Sojo, a repair and tailoring startup established in 2021, to roll out the service via its website
Marks & Spencer is set to introduce a brand-new clothing repair service, a first for the high street favourite.
In response to growing calls for sustainable fashion options, M&S has announced that from August, customers will be able to get their clothes altered and repaired. The company is teaming up with Sojo, a repair and tailoring startup established in 2021, to roll out the service via its website.
Through the M&S Fixed by Sojo online portal, shoppers can book a variety of services, including zip replacements and fixing up knitwear. With prices starting at just £5, M&S garments can be shipped off for repairs and returned to their owners within a 10-day period, according to the retailer’s plans.
Richard Price, M&S’s managing director of clothing and home, commented: “At M&S, exceptional quality products are at the heart of everything we do, and we want to ensure that all our clothes are too good to waste. Through the launch of our repair service, we’re making it even easier for customers to give their clothes another life, whether they are using our new repair service or long-standing clothes recycling scheme.”
Sojo’s founder and chief executive, Josephine Phillips, said: “It has always been a core mission of ours at Sojo to make repairing clothes mainstream and to extend the life of as many garments as possible. I’m so excited that M&S has chosen to launch a repair service with us at Sojo as it’s an incredibly big step towards that mission.”
“As a brand that has remained a firm constant in almost every household and wardrobe in Britain, this partnership will truly bring easy, accessible and convenient repairs to the masses.”
