Online shopping is really convenient, but it does come with its downsides as you sometimes don’t get what you ordered. One woman had exactly that issue when she ordered make-up from John Lewis
Online shopping is a go-to for most of us when we need something quick. The convenience of being able to sit on your sofa or cuddled up in bed, scroll through pages of items, click on what you want, and get it delivered straight to your door within days is brilliant. However, compared with in-person shopping, it does pose a risk of the item looking different than expected and not being suitable – leaving you trekking to a post office to send it back.
One shopper was gobsmacked recently after claiming to have received a totally different item than what she had ordered from John Lewis. The customer, named Charlotte, was in need of some makeup and ordered a Giorgio Armani foundation. But when she opened her parcel, there was a box of 20 bin liners inside.
“@Armanibeauty @JohnLewis we need to talk…my luminous silk was a catfish,” Charlotte said on her TikTok page. She joked: “God gives his toughest battles to the strongest soldiers.”
The product she paid for is priced at £37.60 on the John Lewis website, while the bin liners are priced at £7. Charlotte said she was been told to return the bin liners following the mix-up.
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She shared a screenshot of an email she received from John Lewis which stated: “Hi Charlotte, thank you for contacting John Lewis and Partners. I’m sorry that you received bin liners instead of the Armani foundation you ordered. It’d be my pleasure to assist you.”
Commenting on the video, one individual said: “I’ve been laughing at this for too long.” “I’m in stitches,” commented another.
John Lewis commented on the post too, after the clip went viral, and said: “Oh, Charlotte. Sorry you’ve bin unlucky! Let us know if you need any further help.”
If your item is damaged, faulty, or you received the wrong product, take photographs of the order and send it directly to John Lewis via live chat or email. Be sure to include details about the problem.
John Lewis has been approached for a comment.
Do you have a shopper blunder story? Get in touch at [email protected].
