Nationwide customers furious after payments delayed following IT glitch

By Staff

The building society said there was an issue impacting its Faster Payments system to and from other banks and building societies

Nationwide Building Society has said sorry to its customers after payments to and from their accounts were late on Friday morning.

The building society said there had been a problem with the Faster Payments system that sends monies to other banks and building societies. “The issue has now been fixed and queued payments are being processed,” a Nationwide spokesperson explained.

“It may take a few hours before impacted payments are processed, so customers should not try to send the payment again.” Angry customers took to X, formerly known as Twitter, to complain saying they couldn’t pay bills or hadn’t got their wages because of the delay. Others couldn’t get to their money while waiting for transfers.

One wrote: “This is a joke!! Made me late for work as I can’t even order a cab due to no payments going in or out because of a ‘technical issue’. There is a technical issue every day with this bank?! Twice this has happened now. Get me a new bank, nationwide are shocking.”

Customers could still use their cards, take out cash, and move money between Nationwide accounts because direct debits and standing orders were working. “We are very sorry for any inconvenience caused,” said Nationwide. Customers are urged not to resend or duplicate payments because of the delays.

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